Transport for All’s mission is to make UK transport and streets accessible for everyone. The charity not only provides practical travel advice for disabled people and guidance for frontline transport staff but also campaigns and lobbies on their behalf.

Although Transport for All, which is the UK’s only disabled-led group of its kind, has a wealth of lived experience the team was keen to develop a communication strategy to reflect a broader intersection of society.

More Diverse Voices worked with Transport for All to co-design an inclusive communication strategy to use across the organisation – from its political lobbying and campaign driven social media accounts to its dedicated travel helpline and website copy.

More Diverse Voices also delivered a 3-hour inclusive communication and storytelling training session to Transport for All’s team. The session covered power dynamics and unconscious bias and how to deconstruct them through building inclusive data sets, how to build trust with communities through co-design and the importances inclusive language.